Shipping policy

# Shipping Policy

Effective Date: July 12, 2026

Thanks for stopping by. To ensure a smooth experience, please familiarize yourself with our shipping guidelines below.

### 1. Order Processing

Orders usually ship out in 1-2 business days after your payment has been confirmed or your order is placed (if it’s Cash on Delivery). We don’t ship or deliver on public holidays.

### 2. Delivery Time

You should typically expect your order to arrive between 5-7 business days after it has been processed and dispatched, depending on your location. Remember, these times are estimates and unforeseen events like courier issues, bad weather, or holidays can sometimes cause delays.

### 3. Where We Ship

Right now, we ship everywhere across the country, to all the major cities and smaller towns! If you’re not sure whether we deliver to your address, don’t hesitate to get in touch before you order.

### 4. Shipping Costs

Any applicable shipping fees (if any) will be worked out automatically and shown when you check out, based on what you’re ordering and where it’s going. Keep an eye out for any free shipping deals at checkout too!

### 5. Track Your Order

Once your goodies are on their way, we’ll send you tracking information via email, text message, or WhatsApp (where available) so you can keep an eye on their journey to your doorstep.

### 6. Cash on Delivery (COD)

If you choose Cash on Delivery, please make sure someone is available at the delivery address to receive and pay for the order.

### 7. Missing or Delayed Orders

Has your order taken longer than expected to arrive? Don’t worry, just shoot us an email at info.onecartzone@gmail.com, providing your order number and delivery address. We’ll jump in to investigate and help out!

### 8. Wrong Address?

*It happens! Please double-check that your shipping address is accurate and complete before placing your order. We can’t take responsibility for any delivery issues caused by incorrect information.

If you spot a mistake after you’ve placed the order, please email us at info.onecartzone@gmail.com immediately, and we’ll try our best to fix it before your order is dispatched.

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### 9. Damaged Shipments

If your order arrives with any signs of damage, please let us know within 48 hours of receiving it by emailing info.onecartzone@gmail.com, including clear photos of the damaged item(s) and the packaging. We’ll sort out a replacement or refund according to our Return and Refund Policy.

### 10. Get in Touch

Have any questions about our Shipping Policy? Feel free to contact us at:info.onecartzone@gmail.com

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This policy may be updated without notice. Please check back here for the latest information.